It looks like you're new here. If you want to get involved, click one of these buttons!
I guess I assume that historically Australian vendors don't take returns/give a refund. This is part of the reason I often figure I may as well import, since you only lose the postage. HOWEVER I'm starting to see some Australian vendors that DO give a refund, and I think this is a good trend. I'm talking about a reasonable satisfaction period and full refund (less postage).
minidisc.com.au - I haven't returned anything but their policy allows it and they have been really helpful with this issue I'm having with my Hifiman headphones. And also with Gopi's noise-cancelling headphones.
gpio.com.au - I bought a miniature computer and it just wasn't what I expected. They are providing a full refund including postage! (In process, will update when it completes)
addictedtoaudio.com.au - returns only within 7 days, even then you get hit with 20% fee.
headphones.com.au - no refunds at all, exchange only. Talk about lock-in.